Privacy Policy

This Privacy Policy outlines how Culberon Pty Ltd trading as BSA Building Surveyors (‘we’, ‘our’, ‘us’) collects, uses, discloses, and protects your personal information when you visit our website (https://www.bsabs.com.au) or interact with us online.

1. Who We Are

Our website address is https://www.bsabs.com.au. We are Culberon Pty Ltd trading as BSA Building Surveyors, a professional building surveying firm based in Victoria, Australia.

2. What Personal Data We Collect and Why

We may collect personal data including your name, email address, phone number, and project details when you submit forms, leave comments, or interact with our website. This data helps us respond to inquiries, improve our services, and maintain website security. We will collect personal data as required to perform our services to assist you with your project, should you choose to engage our services.

3. Comments and Media

When visitors leave comments, we collect the data shown in the form, along with the visitor’s IP address and browser user agent to help detect spam. If you upload images, please avoid including embedded location data (EXIF GPS), as other visitors may extract this information.

4. Cookies

Our website may use cookies to enhance user experience. Cookies may store login information, display preferences, and form data. You can manage cookie settings through your browser.

5. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images). Such content behaves as if you visited the originating site, which may collect data, use cookies, and track interactions.

6. Analytics

We may use analytics tools to understand website usage and improve our services. These tools may collect anonymised data such as page views, device type, and location. We may also use third-party website analytics services to record mouse clicks, movements, scrolling activity, and text entered. These tools do not collect personal information unless voluntarily entered and do not track browsing habits across other websites.

7. Traffic Data and Usage Analytics

We may collect generic information such as the number of unique visitors, visit frequency, and commonly accessed areas. Statistical ratings may be shared with partners to improve user experience, without including personally identifiable information. IP addresses may be collected but are not used to identify individuals.

8. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before providing personal information.

9. Collection and Distribution of Information

We may collect personally identifiable information when voluntarily submitted. With your consent, we may use this information to contact you, send relevant updates, promotions, and use feedback for marketing purposes. You may opt out of communications at any time.

10. Who We Share Your Data With

We will never sell or rent your personal data. We may share data with trusted third-party service providers who assist us in operating our website and/or those engaged in delivering professional services as part of your project, subject to confidentiality agreements.

11. How Long We Retain Your Data

Comments and their metadata are retained indefinitely. For registered users, personal information is stored in their profile and can be edited or deleted. Website administrators can also manage this data.

12. Your Rights Over Your Data

You may request an exported file of your personal data or ask us to delete it. This excludes data we must retain for administrative, legal, or security purposes.

13. Where We Send Your Data

Visitor comments may be checked through automated spam detection services.

14. How We Protect Your Data

We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure. While we strive to maintain a secure environment, complete security cannot be guaranteed.

15. Data Breach Procedures

In the event of a data breach, we will notify affected users and take steps to mitigate the impact, in accordance with Australian privacy laws.

16. Third Parties We Receive Data From

We may receive data from third-party platforms (e.g., analytics or social media) to enhance our services and user experience.

17. Automated Decision Making and Profiling

We do not use automated decision-making or profiling that significantly affects users.

18. Industry Regulatory Disclosure Requirements

We comply with all applicable Australian privacy regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

19. Testimonials and Feedback

By engaging with us, you agree that your feedback may be used as testimonials on our website or marketing materials. Only your first name and general location will be used unless you request otherwise.

20. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

BSA Building Surveyors
Phone: (03) 5241 2559
Email: info@bsabs.com.au
Website: https://www.bsabs.com.au